A solution to support all aspects of a mortgage engagement. Customer focus to build rapport and deliver stellar service.
The mortgage company was having difficulty in capturing new customers and having a solution which will support multiple parties involved in the complete mortgage process. Customer service was also a concern as it was difficult to track the requests and see that all requests were closed.
We implemented a complete loan origination system which will help in customer acquisition, processing and support. An inbuilt tracking and lead acquisition mechanism aimed at delivering superior service to borrowers.
The integrated solution allowed for a cost effective, need-based loan origination system. lead tracking helped to keep customers abrest with information, in turn improving customer acquisition and processing.
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