Is understanding your vast data the concern? Or you are not sure how to arrive at the right metrics? Measuring marketing’s contribution and the story behind Qualified Leads, can be understood by weighing in factors which complement and drive customer satisfaction.
An AI solution can help you get the perfected solution and machine learning can deliver accuracy and speed, which has never been seen before.
Data input, retrieval, determining call lists, updating preferences
Repetitive customer responses, email data capture and follow ups
Lead segmentation, preference updates and prioritization
Build target profile lists and identify risk profiles to prevent churn
Coach team on best practices and ensure processes are followed
Transcribe and analyse calls with call analytics. Assess emotional states to optimize customer experiences and prevent escalations.
Automate common responses and direct challenging tickets to experienced support professionals.
Evaluate industry, social and past CRM data to forecast lead conversion propensity and further increase account based marketing ROI.