A model where there are no staff and where no program is managed in-house. Every decision is taken for optimization within the set parameters to meet business requirements. These processes are reviewed further by the business to ensure minimum risk in a cost effective manner.
To truly add value, transformation efforts require focus, a proven methodology and process expertise. This is why leading companies are turning to the managed services approach. Along with well-defined service levels, the process becomes less cumbersome and simple to manage.
|Incident priority||Priority Definition|
|Critical||Emergency situation with severe business impact|
|High||Incidents that affect business and users but can continue with reduced functionality|
|Medium||Incidents that affect only few users performing standard business operations|
|Low||Incident with low impact on the business and only affects specific users|
|Review Period||Focus Areas|
|Monthly engagement review||