BoTs for Airline Process Automation



Numerous challenges plague the airline industry when it comes to managing business functions, especially the complex network of distribution channels. While working with various agencies to maximize sale of tickets, it is also crucial that controls are in place to ensure no gap is left between collectable and collected revenue.


Competing in today’s world is also about bettering margins, as much as working towards building an optimized solution which will maximize efficiency in the long run. RPA BoTs mimic human actions, and perform the same tasks faster and without the existence of potential human error. Airworthiness and Maintenance department processes can be easier to handle with RPA BoTs, helping to not utilize human intellect for dull and repetitive tasks.

Airline Revenue Accounting – Then & Now

Till recent times, manual fare audits have been the only means to ascertain huge volumes of repetitive and inadvertent errors when tallying agency revenue numbers. And with the increasing sales of airline tickets across numerous platforms, it becomes subsequently difficult for this large manual effort to be completed, on time and/or accurately. Data Analytics along with Robotic Process Automation (RPA) will drive speed, accuracy and volume, helping to achieve minimum Agent Debit Memo (ADM) and maximum revenue protection.

  • 2019

    Synchronized Auditing Capabilities

    Automated synchronization, auditing capabilities are built into systems to stay competitive and respond to revenue leakage at a faster pace

  • 2016

    Optimization Modelling

    Total Revenue Optimization (TRO) models were utilized to help airlines address retailing challenges by using real-time data effectively and increase revenue gains

  • 2000

    Real time Data Analysis

    Broader view of revenue data, presenting information in real-time with enhanced user interface, providing inventory support along with dynamics pricing

  • 1980

    Analytics based Inventory Analysis

    Maximizing revenue through an analytics-based inventory methodology in an effort to thwart an increasing threat in the market at that time — the advent of the low-cost, low-fare carrier. Variable pricing strategy based on understanding and anticipating customer behaviour from data.

Flight Delays

Real time multiple application updates

Centralized airline operations at a global level

Reduces process time by 10 – 12 minutes

Connecting Flights

Rescheduling connecting flight requirements arising due to flight delays

Completely automated from a time consuming manual process

Improves customer satisfaction immensely

Catering Service

Real time update of customer meal preferences

Updates can also be accommodated in the last 24 hours

Customer service overheads are greatly reduced