Automating repetitive tasks collectively enables greater capacity and agility. For those using 3PL (Third party logistics) services, BoTs can make services faster, smarter and in sync with the different stakeholders along the supply chain. There is also a likelihood of automation of load and intermodal pricing, for those competing for their business. Many 3PL providers are focussing their efforts in automating data retrieval from various websites and eliminating the manual processes.
Global supply chain and logistics is highly dependent on back office processes, making it a model candidate for Robotic Process Automation (RPA). RPA BoTs bring about process and operational efficiency, thus improving economies of scale when analysing logistics automation.
Real time services and notifications are a given in today’s customer interactions. Scheduling and tracking updates, and in many calculate estimates based on previous data analytics. Logistics automation can simplify processes and on capitalizing on automation, the processes can run more efficiently and brings in valuable data which will provide insights and improvement opportunities.
Extract relevant information in the shortest time periods, and deliver customer updates for a smooth and streamlined process, aiding user satisfaction.
Significantly greater speed and accuracy in communication and handling of customer queries and updates.
Automated updates and emails to track shipment logistics creating a competitive evolution in logistics.
Automation is a value which is accelerating across the logistics arena, focussed on modernizing the flow of data for internal and external processes.
RPA BoTs have been designed to serve time sensitive and customer focussed needs of supply chain and logistics automation processes. Each process workflow is different and at times might vary slightly across systems. A customized approach is required to integrate all the different processes and automate them End-to-End through RPA. One of the essential needs for the success of a RPA system is adherence to exact processes without any deviation.