Robotic Process Automation has potential to change the telecommunication world and it is becoming increasingly apparent with the benefits which many telecommunication providers have experienced with basic RPA implementations. There are many concerns when assessing RPA, but understanding the expected outcomes and savings brings clarity to the ROI.
As per a recent survey by E & Y, Customer Experience Management is the top priority, forcing operational agility, efficiency and network quality.
Large volumes of repetitive and rules-based operational processes are wide spread in the telecommunication industry. Robotic Process Automation (RPA) has a huge potential to transform operations and support various business processes.
A digital robot can replace 10 human administrators and cost as little as $10,000 to $15,000 per year.
The biggest obstacle for the telecom industry when implementing a RPA solution is the lack of technical expertise needed to deploy and integrate.
Consulting led approach with an Automation Score mechanism helps to prioritize delivery and bring optimal value for the business. Agile development methodology provides an opportunity to incorporate feedback into the development cycle further reducing the solution building phase.
Work with the client and SMEs to define requirements, scope, as well as the success criteria
Solution designing, assessing risks, understanding hardware and software requirements
Phase includes Solution Architecture, Solution Build, Solution Test, Deployment Ready.
Phase includes Go Live, User training and Transition to customer support, Maintenance.
In every industry, there are some areas that are more suitable for robotic process automation, than others. The telecommunication industry is, of course, no exception. It has a number of areas where there is still a requirement for human creativity and expertise. However, it also has several areas where an automation bot can take the mundane work off the shoulders of people, leaving them free to spend their time on more productive pursuits.
Data entry, validation and reconciliation take effort and time.
Customer support, ticket management, call handling and so on.
Manage incoming orders by extracting information from sales documentation and creating orders within the CRM.
Improve billing accuracy by cross validating information from different systems.